ozzieboy4u: The Customer Service - 1/31/09

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Female Performer Chat: The Customer Service

Created by: ozzieboy4u

1/31/09 @ 5:50pm (EDT) | UTC - 4:00
Location: Under Saphira's Bed with the wand
Posts: 3,075

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I have contacted the customer service by email about a problem i want sorted with my account its not a major problem but i would still like it fixed but i feel i am just getting the run around i sen t my first email about 3 or 4 weeks ago and have since sent to others and just keep getting this reply back.

Hello

Yorr issue is still being looked into. I have re-escalated it for you. You will be notified via email as soon as a resolve has been established.

Should you have any further questions, please feel free to reply to this email or call us at 800 685 9236 or 818 880 9021 if outside the US .

Thank you,

Jordann

Cus tom er Support Rep.

Then there was this one.

Hello

This issue is still b eing looked at b y our engineers. As soon as they have resolved the issue, you will b e notified via email.

Best regards,

Jordann

Cs Rep.

And the problem has still not been sorted.I was wondering if any one else has had a problem with the customer service on this sight and if so did they eventualy get the problem fixed that they had. And if so what did the do to get them to stand up and take notice

Quote

Created by: jonny.bravo

1/31/09 @ 6:08pm (EDT) | UTC - 4:00
Posts: 333

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I have contacted the customer service by email about a problem i want sorted with my account its not a major problem but i would still like it fixed but i feel i am just getting the run around i sen t my first email about 3 or 4 weeks ago and have since sent to others and just keep getting this reply back.
Hello
Yorr issue is still being looked into. I have re-escalated it for you. You will be notified via email as soon as a resolve has been established.
Should you have any further questions, please feel free to reply to this email or call us at 800 685 9236 or 818 880 9021 if outside the US .
Thank you,
Jordann
Cus tom er Support Rep.
Then there was this one.
Hello
This issue is still b eing looked at b y our engineers. As soon as they have resolved the issue, you will b e notified via email.
Best regards,
Jordann
Cs Rep.
And the problem has still not been sorted.I was wondering if any one else has had a problem with the customer service on this sight and if so did they eventualy get the problem fixed that they had. And if so what did the do to get them to stand up and take notice

Actually usually they are really really fast

:thumbsup

Quote

Created by: texasboi69

1/31/09 @ 7:23pm (EDT) | UTC - 4:00
Posts: 12

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I report that I have had nothing but exemplary service from f4f customer service department. In fact, I received an email apologizing for duplicate credit card charges saying they would be immediately credited back to the card issuer...and I DIDN'T EVEN KNOW the problem had occurred yet!

I've also had a few lock outs due to the stoopit software they use trying to identify spammers, and each time I have received a reply back from customer service within five minutes when I complained/reported the problem.

F4F certainly is expensive, but as far as my experience their infrastructure is cutting edge for both the customer and in providing a structure that let's the models not think too much about the business of operating their own business. (Models let me know if I am wrong.)

I am sorry your mileage varied from mine.

That is my 5.99 cents worth. :jerkoff

(sorry. I meant :thumbsup

. I don't know where my mind was. ha)

Quote

Created by: ozzieboy4u

1/31/09 @ 10:18pm (EDT) | UTC - 4:00
Location: Under Saphira's Bed with the wand
Posts: 3,075

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Thank you for your replys i dont know why i am having these problems with the customer service but dose any one have any advise on what i could do to get a solution to my problem i noticed that they have a number you can call but as i live in Australia and only have a mobile it will probadly cost me a fortune to call them unless its a free call number. :twocents

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Created by: ourjeffie

1/31/09 @ 10:51pm (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,964

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You can't call free from Australia

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Created by: lickau

2/1/09 @ 2:42am (EDT) | UTC - 4:00
Location: Moving slowly but surely somewhere sometime
Posts: 29,285

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Email: customerservice@vs.com
Phone: 1-800-685-9236 (USA only)
Int'l Phone: 1-818-880-9021 (Outside USA)

Use the International Number .

Customer Service by email has been very bad for me also :twocents

The only time they are timely is restoring time when a private has no vdeo or connection .
I usually get almost same formatted letter with NO REAL answer ,

I do get quick service on the telephone :twocents

They usually fix the problem in minutes after I have tried several times with emails [Can it be the same department

]

I hope this helps some ! :drinkup

Quote

Created by: ozzieboy4u

2/1/09 @ 2:55am (EDT) | UTC - 4:00
Location: Under Saphira's Bed with the wand
Posts: 3,075

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Email: customerservice@vs.com
Phone: 1-800-685-9236 (USA only)
Int'l Phone: 1-818-880-9021 (Outside USA)
Use the International Number .
Customer Service by email has been very bad for me also :twocents

They usually fix the problem in minutes after I have tried several times with emails [Can it be the same department

]
I hope this helps some ! :drinkup

Yes thank you that helps but is the Int'l number a free call as i just have a mobile and dont want charged a fortune on makeing a call.

Quote

Created by: mr.lickins

2/1/09 @ 3:25am (EDT) | UTC - 4:00

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ask for a yahoo or msn messenger address. they will provide one so you can contact them. f4f stands by their customers. :drinkup

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Created by: ozzieboy4u

2/1/09 @ 3:27am (EDT) | UTC - 4:00
Location: Under Saphira's Bed with the wand
Posts: 3,075

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Sweet ill do that. thanks for that :drinkup

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Created by: jonny.bravo

2/1/09 @ 3:27am (EDT) | UTC - 4:00
Posts: 333

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Actually email works fine too :winkwink

. Just take time to describe the problem. Give a example of what is happening, step by step in your own words don't chose to difficult words. it really should work

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Created by: suggs

2/1/09 @ 3:56am (EDT) | UTC - 4:00
Location: Left of centre
Posts: 6,768

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I'be had no problems with Customer support when contacting them via Email -- just make sure that you give as much detailed information as possible such as date and time of problem , whose room you was in, how long the problem lasted and other stuff like that - If the problem is a possible software issue then make sure you list what program you was using at the time eg what net browser, flash version etc

Quote

Created by: ourjeffie

2/1/09 @ 4:16am (EDT) | UTC - 4:00
Location: Brisbane Australia, home of the 2032 Olympic Games
Posts: 45,964

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is the Int'l number a free call as i just have a mobile and dont want charged a fortune on makeing a call
:twocents

It's not a free call from Australia

Quote

Created by: lickau

2/1/09 @ 8:13am (EDT) | UTC - 4:00
Location: Moving slowly but surely somewhere sometime
Posts: 29,285

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I am not technical enough in computer knowledge .
Sad they do not provide phone service for Australia also .

Great to see people helping each other :drinkup

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Created by: John Jay

2/4/09 @ 5:01am (EDT) | UTC - 4:00

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yeah so nice

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Created by: lickau

1/12/10 @ 6:50pm (EDT) | UTC - 4:00
Location: Moving slowly but surely somewhere sometime
Posts: 29,285

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I have contacted the customer service by email about a problem i want sorted with my account its not a major problem but i would still like it fixed but i feel i am just getting the run around i sen t my first email about 3 or 4 weeks ago and have since sent to others and just keep getting this reply back.
Hello
Yorr issue is still being looked into. I have re-escalated it for you. You will be notified via email as soon as a resolve has been established.
Should you have any further questions, please feel free to reply to this email or call us at 800 685 9236 or 818 880 9021 if outside the US .

Thank you,
Jordann
Cus tom er Support Rep.
Then there was this one.
Hello

This issue is still b eing looked at b y our engineers. As soon as they have resolved the issue, you will b e notified via email.

Best regards,

Jordann
Cs Rep.
And the problem has still not been sorted.I was wondering if any one else has had a problem with the customer service on this sight and if so did they eventualy get the problem fixed that they had. And if so what did the do to get them to stand up and take notice

1 year ago Customer Service -

Customer Service cannot answer emails

They hang up on customers who call them

They ignore long term members . I have all but given up to try to get an answer since November
I quit doing privates until my TIP button is restored

I hope someone is alive in Customer Service :helpme

Quote

Created by: ozzieboy4u

1/12/10 @ 6:57pm (EDT) | UTC - 4:00
Location: Under Saphira's Bed with the wand
Posts: 3,075

Report Abuse

1 year ago Customer Service -

Customer Service cannot answer emails

They hang up on customers who call them

They ignore long term members . I have all but given up to try to get an answer since November
I quit doing privates until my TIP button is restored

I hope someone is alive in Customer Service :helpme

Have they ever been alive

Quote

Created by: paperpunch09

1/12/10 @ 7:10pm (EDT) | UTC - 4:00
Location: USA
Posts: 3,146

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Quote

Created by: g-mann

1/12/10 @ 8:11pm (EDT) | UTC - 4:00
Location: Teddy's BBQ Place in Hello Kitty Land on Route 66
Posts: 9,786

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I sent CS an email because there was a user saying he was 14 in open chat---I took a screen cap and sent it in--got the reply of we have forwarded it to the appropriate department for review.

IDK if he was 14 but I decided to report him because i could not ignore such an occurance on here

i did request credits (i mean if he was 14---i saved em from a bunch of legal probs)

Nada word since I received the above reply.

I sent a similar screen cap once. The member said he was 16 or something. I told him do NOT joke about age or the model WILL ban you. He continued, I sent in the shots, she banned him. I got a message saying he was no longer a member. But no credits for it. Rarely get credits for sending in things like Flirt vids on other sites and what not. :twocents

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