LickaU I know what you are saying regarding they should have given us some date when it will flip over to the new interface, but to be honest they told us last time and still made no real difference, I appreciate the fact they should have given a date just to inform us and let us all feel part of the loop.
The truth is the new interface is a lot better then the old one, just still some minor things need tweeking but these problems only show up when you put such a system under a real load and they are doing that as we speak..
Just over the last week I have noticed a lot of bugs being taken out of it and its getting more stable each day and even from day one it was useable only the cam2cam seemed to play up, the model menu was not allowing us to open all sections (not a big deal, but they fixed it to how we like to use it), censor overly sensetive was a problem too but they are trying to balance that against these spammers that never give up.
The audio fidelity of the new chat is not as good as the old chat, reasons are its using a better codec that needs fine tuning I guess and the 5.1 aspect of it in a mono microphone environment is always going to make it probably sound worse unless you can set the 5.1 options to mono or stereo. Maybe they need to put some option next to the mute sound where we can choose the audio option that sounds best for us from 5.1 to stereo to mono ... I don't know why the problem with audio really not played with 5.1 audio on a web based application, only in editing suites and for making blurays or dvds. Also the echo some are getting is because they have the microphone to close to the speakers and getting feedback, maybe a feedback filter needs to be added to the audio codec or put a larger delay in the audio to stop the feedback or reduce it.
Also laptops are prone to feedback and echo unless they have a microphone in them that can cancel it, cheap laptops don't so an external microphone will be needed thats why they have the mic socket on them too ;)... or better use a headset that will not cause feedback.
Not really sure what else is wrong with this new chat, the privates work fine in most cases and I tested the privates in a group chat room on and off and always loaded up fine and the video played without any problems even on an old laptop I have in the corner that is only good for typing documents on really.
Just keep highlighting the problems and state the operating system, flash version you use and the specs of your pc too will help, more info you give them more they can do to find the problem.
As you know I work with computers too and do a lot of troubleshooting for my work too, worse part of my job is someone comes to me and says XYZ does not work and does not tell me how it does not work and what the problem is they are seeing and not telling me the full story of the computer and what they may have changed from the general default settings. SO as you can imagine I sit there frstrated trying to find what they mean instead of them working me threw how they caused the problem, which in end would give me a route to fix it. Computers don't just magically work really, alot of time goes into tweeking them and their programs.
So lets help the tech department at VS and give the problems with more details, even a screenshot will be worth adding if you can capture the problem at the time and send it to
CustomerService@vs.com and state its for the attention of the developers of the Version 3 interface.
Just to let you all know the technology they are using in the new interfcae is the latest bit of technology they can use in this environment, so in time as a non-techy person you will see the benefits in video and audio quality, I look at it as new technology just because i'm a nerd and know what it will bring in a techy way and what can be done with it, I know as a customer it's hard to understand why things change and sometimes at 1st looks worse before it gets better thats the nature of such projects but i'm seeing it's alot better and what the future brings with the new technology they have added to version 3 and the new flash programming they have used.
So let's all look at it as it's a glass half full rather then half empty for now and let them work out the bugs with our help and also take a good look at your computers and ask yourself is it causing you any problems on other sites and if the answer is yes maybe time to go over your pc and make sure you update it's software and maybe even a good time to do some updates to it , more memory better cpu etc ... Windows 7 is round the corner and if you are not running atleast a dual core pc by end of this year you will realise not a lot on the internet may work that is interactive or has a lot of media in codecs like h.264 they do use some proccessing power to do their job right these codecs.
Okay will end here and guys if you are having some problem , stick a note here and I will try help you too, to make it work on your computer. So far it works fine for me on my computers I know that work correctly.
Just remember state the full problem with a spec of your computer and the versions of the browser and operating system , flash , java etc..
Regards
Nabil
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