hey there, Ive noticed everyone asks your help with thier device problems. I was using logitech 9000 but I want to use my camcorder instead. I went out and got the dazzle dvd recorder and my picture is just black. any help would be extremely helpful. thank you! Quote

Hi Honey ,

okay things i really need to know :-


1- what windows version are you running ?

2- have you made sure to install the dazzle drivers ?

3- have you uninstalled the logitech 9000 drivers or made sure to unplug the logitech 9000 from the computer before trying the dazzle (if not unplug the logitech and restart pc then try again) ?

4- have you tried the dazzle software that comes with the dazzle to make sure you get a picture there ? or windows movie maker.

5- have you made sure you selected the dazzle in the performer application and its not defaulting to the logitech ?

6- have you right clicked the performer video preview amd gone into settings there to make sure flash is seeing the right device too when you click the camera icon ?


also you can try the customer cam2cam tester on flirt4free

http://www.flirt4free.com/help-popups/cam2cam.php

to make sure flash is seeing the camera.


7- in the dazzle drivers have you made sure you selected the s-video as the input for the capture device ? because I think it defaults to composite .. check there too.


8- also make sure to update DirextX with this link

http://www.microsoft.com/downloads/details.aspx?FamilyID=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&am p;displaylang=en

dxwebsetup.exe is the file it will download and run that and let it do a full update of DirectX the dazzle does use DirectX so could be that too.



Okay try these things if still no luck, shout again and let me know if it is windows XP or windows Vista you have too, thats important you may need the right drivers for your windows.


Regards

Nabil Quote

By the way are you using the s-video or composite connectors (yellow (video), white (left audio), red (right audio) connectors are the composite) ?


Also have you made sure the camera you are using is set to output video via the s-video or composite ? you can make sure by plugging the camera via s-video or composite to a T.V to confirm it is sending out a video feed in the setting you will be using the camera in, which will be the standard record video mode.

Sometimes some camcorders need to be set to output the video via the s-video or composite via their menus or switches (check the manual if you see no video on a T.V when testing this)


Regards

Nabil Quote

im running windows xp
i believe i installed dazzle drivers (but just in case can you tell me how)
logitech was unplugged
could only get black picture with the dazzle software
yes i did select dazzle in the performer app
yes ive right clicked and and choose accpt.
the f4f tester is also black
does it have to be through the s-video? becaue my camera doesnt have a s-video hookup only composite
I have updated my directx

Im thinking it may be my camera but ken at vs says that the dazzle works with any camcorder. I have a JVC GZ-MG360BU its a hard drive camcorder.
thanks for your help, looking forward to getting this solved. Quote

Yes the dazzle will work with any device that gives a video signal out , eg.. dvd player, portable video devices with output and camcorders..


Also the composite is fine too it will work with that too, just wondering have you tested the camera on a t.v and made sure it is giving a video out on the composite ?

Also you may need to go into the dazzle settings and make sure it is set to composite for the input .



The dazzle drivers are on the cd that came with the dazzle, all you have to do is install them from there and any other software they bundle there for you to record and edit etc. (i'm guessing you installed the drivers from the cd if the performer application sees the dazzle, I hope windows update did not try to add the drivers from the microsoft page.. sometimes windows will try get the drivers from microsoft site ... which is not always a good thing and sometimes the microsoft drivers are not right for the device ).


What I would do

1st is test the camera on a t.v via the composite connectors.

2nd uninstall the logitech 9000 drivers and any software that was for that camera just incase it is causing come conflict in the system. (make sure camera is unplugged when you uninstall the drivers)

To uninstall the drivers you need to go to Control panel > Add remove programs > and then in the list there try find the drivers for the logitech and any software related to that camera and remove it.

3rd re-install the drivers from the cd that came with the dazzle and the software bundle. The software bundle will help you test the dazzle with their software just to make sure all is right or you could use movie maker or the performer application to test if it sees the video too, but that way you will have more programs to test with.


Try that above 1st dear and see if that helps, make sure the camera is really giving out a video via the t.v you may find you need to check the manual and enable the composite ports on the camcorder 1st, the manual will explain how to hook it up to a t.v and if you need to enable the composite ports on the camera.. sometimes the composite ports are 2 way and can be used to not just output but input .. you want to make sure they output video.. Input option is for recording onto the camera from say a dvd player or another camera. If you see a picture on the t.v it means it's set right for the dazzle.




Regards

Nabil Quote

i will do! thanks so much! I will let you know how it goes. I appreciate all your help purg! Quote

Also the minimum XP requirements are Windows XP (SP2) .. which means you need to make sure you have Windows XP running a minimum of Service pack 2.. We are currently on service pack 3 of Windows XP.


The best way to check what service pack you are on is to go to control panel and click system and in the general tab it will list under sytsem:

Microsoft Windows XP

Home or Professional

Version 2002

Service Pack 1 , 2 or 3 (this is the important bit you need)


If you find you are not on service pack 3 I would go to

http://update.microsoft.com

and install all the updates that are required.

You can also get service pack 3 from here

http://www.microsoft.com/downloadS/details.aspx?familyid=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&di splaylang=en

and install it by clicking the file you downloaded called WindowsXP-KB936929-SP3-x86-ENU.exe



To make the dazzle work your pc must meet the following

Minimum system requirements are Windows XP (SP2) running on a Pentium 2GHz processor with 512MB RAM, 750MB hard disk space, USB 2.0 and DirectX 9.0


Regards

Nabil

Quote

thanks, I have service pack 3. good or no? Quote

Service pack 3 is good

Make sure to do the DirectX Update

http://www.microsoft.com/downloads/details.aspx?FamilyID=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&di splaylang=en

then atleast you know you have that covered too. just download the file from the site above and run it, it will do a search what version you have and update it as it needs to the latest version.


Regards

Nabil Quote

ok well the only thing I see thats different is I have AMD Athlon processor. Bad? Quote

Is it a desktop or laptop you are using ? Amd is fine aslong as it is equivalent or faster then the Intel Pentium 2GHz..


Also are you sure the computer has USB 2.0 support ? Quote

desktop and yes Quote

Also if you want the latest drivers for the dazzle recorder, the page is here. has xp and vista drivers.


http://cdn.pinnaclesys.com/SupportFiles/Hardware_Installer/readmeHW10.htm



the current driver for xp is 14.0.0.162

direct link to the driver , just download it and run the file , then restart the pc.

http://cdn.pinnaclesys.com/SupportFiles/Hardware_Installer/PCLEUSB2x32.exe



Maybe worth trying the new driver and see if that cures the problem too, if you made sure the camcorder is giving out a video signal.

Regards

Nabil Quote

also the main USA support page for the dazzle dvd recorder, they do have a live help chat there with a support person or you can call them too by checking the contacts page.. If you really get stuck and don't get it working for some reason, they maybe able to send you a test tool to make sure the dazzle is actually working and not faulty.


http://www.pinnaclesys.com/PublicSite/us/Products/Consumer+Products/Dazzle/Dazzle+Video+Archiving/Da zzle+DVD+Recorder+Support/Contact/Contact+Support/Contact+Support+for+Dazzle+DVD+Recorder
Quote

Any luck ? Quote

Honey bump Quote

thank you so much for all of your wonderful insight!!!!! (BLUSHING) im going to buy the right cord for it today. I appreciate all of your help and I will let you know if my camcorder even sends video signal out. thank you muchly
Quote

I guess I have the only camera that doesnt send out video signals, son of a bitch! Quote

It should send out a video feed, i'm guessing you tested it via a T.V here and had no luck too.


Are you sure you selected the right AV mode on the T.V , normal they state AV1 . AV2 etc or Scart 1 , S-video 2 etc .. if you did that and confirmed even trying to playback a recording and no video then I would check the manual if you need to set it to output video by the outputs it has. If that fails may have to take it to a camera shop to check out or call up JVC and ask what the fix is .

Atleast you are getting close to trouble shooting the problem now

Regards

Nabil Quote

Hey Purg,

Maybe you wouldn't mind helping me too? My video seems to be fine, and the audio seems to be working when I do the c2c test, but when I try to register it on the performer application, it lets me check dazzle for video, but there are no options available for audio. I can't log on without audio. Any thoughts or suggestions on that?

Thanks in advance
Kassie Quote