Josh Champ: Cam and Audio Issues across the site? - 3/14/13

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Cam and Audio Issues across the site?

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Male Performer Chat: Cam and Audio Issues across the site?

Created by: Josh Champ

3/14/13 @ 2:09am (EDT) | UTC - 4:00

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I am performer Josh Champ and studio coordinator for guyz studio under David Ashford. We have a non- stop issues with cam freezes and audio going in and out be fine then suddenly stop. One model under our team it happens to every night at 1030 pm eastern. I noticed we had over 200 models online at once a few nights ago. That performer had a monitor come in the room whisper and say they were working on the server. Then tonight i was performing for 1 hour 30 mins no problems then customers started saying they couldnt see me or hear me. Also a well known customer told me that shes witnessed in last week its been like that in all models room shes been in. Were a small studio but we cant grow with these issues always happening. The site really needs a better server that can handle alot more models being online at one time the site is constantly growing. Any help would be greatly appreciate.

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Created by: gayslave4u

3/14/13 @ 2:25am (EDT) | UTC - 4:00
Posts: 619

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Quite a few of us members have been having problems like the ones you mentioned for at least the last month. No help from customer service - they are useless as tits on a bull. Questions in the tech forum go unanswered. With the prices we are paying, it seems like they could afford to fix the problem, don't you think?

Just my :twocents

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Created by: .jeffie.

3/14/13 @ 2:32am (EDT) | UTC - 4:00
Location: Brisbane, Australia

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Unfortunately Josh Champ, posting here is not likely to achieve anything. I think for issues like this you need to contact your VS rep directly

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Created by: Anwar D

3/14/13 @ 4:00am (EDT) | UTC - 4:00

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Created by: Josh Champ

3/15/13 @ 12:24am (EDT) | UTC - 4:00

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Unfortunately Josh Champ, posting here is not likely to achieve anything. I think for issues like this you need to contact your VS rep directly

We have emailed them all the model and I have also. My manager above has also emailed support. Were doing all means to post on all forums and emails to get there attention. Were a small studio. I am not new im level 4 and its affecting my customers. They are getting made and models under me have been losing customers also. The site needs a better server to handle the number of models we have at all times.

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Created by: Josh Champ

3/15/13 @ 12:30am (EDT) | UTC - 4:00

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Created by: Caleb Winters

3/15/13 @ 1:01am (EDT) | UTC - 4:00

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If enough of our high earning models get to emailing support and posting on these forums maybe it will light a fire under them to get this under control. We need a better server everytime monitors come in they always say there work on server. I say replace it for a better one that can handle more than 200 models being online at once.

I have been having a lot of trouble starting at 10:30. Support has told me to restart my computer, contact my vs rep, and troubleshoot my web cam. My internet and web cam are fine. They work outside of the site. I have restarted my computer multiple times without success. I do not run any other programs in addition.

Any other ideas?

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Created by: Mike Mars

3/15/13 @ 10:16am (EDT) | UTC - 4:00

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I hate having to explain to paying customers why they cant hear me. Ive had some paying regulars leave because they could not hear me. When my sound works there is a bad delay and it looks like im talking in sub titles.

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Created by: .jeffie.

3/15/13 @ 10:44am (EDT) | UTC - 4:00
Location: Brisbane, Australia

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You guys have my sympathy, but unfortunately as I said posting here is not likely to achieve anything because I don't think VS even read this forum. They sometimes respond in the Technical Support forum but that is for member issues with the site

You said you have emailed, why don't you phone VS and ask to speak to one of the techs?

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Created by: phil_usa

3/15/13 @ 11:24am (EDT) | UTC - 4:00
Location: Driving Down Thunder Road
Posts: 4,747

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...Maybe they are just venting their frustration in this forum. It may help if some of their customers read this and know what the ISSUES are that they a facing.

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Created by: gayslave4u

3/15/13 @ 1:20pm (EDT) | UTC - 4:00
Posts: 619

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You guys have my sympathy, but unfortunately as I said posting here is not likely to achieve anything because I don't think VS even read this forum.

Oh yes they do read this forum. The problem is they only come in here as the forum police to delete posts and threads. They rarely reply to problems they don't know how to solve.

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Created by: .jeffie.

3/15/13 @ 1:33pm (EDT) | UTC - 4:00
Location: Brisbane, Australia

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Oh yes they do read this forum.

Nah. Most of the posts which are deleted are the result of someone clicking the 'Report Abuse' link. So-called 'administrators' don't have to read the forums to do that

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Created by: Josh Champ

3/15/13 @ 4:48pm (EDT) | UTC - 4:00

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I am posting this to see how many models were having issues and to see how many models are taking action. Also to see how many customers are taking action. I am a studio coordinator on a small studio on site. My manager over me has emailed the support hasnt heard anything back. He told me to post here to see if anyone had any answers. I am only a level 4 and highest on our whole studio so were not the big earners yet but were all working hard to achieve this. We will have trouble growing to ever being high earners. if every couple months we have Audio or camera issues. If were constantly having customers getting kicked out of our rooms and customers telling us site is removing them there not leaving on there own. Then customers are getting angry at site and is effecting us making money. So hopefully if enough people get behind this they will take action to better there servers. Monitors tell us there working on server constantly. If were a growing company the server should be a very high priority where customers wont have issues nor the models.

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Created by: Willy Wood

3/15/13 @ 7:50pm (EDT) | UTC - 4:00

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I haven't had anyone complain about cam or audio issues yet but I have received complaints about members getting kicked out of my room and they end up in someone else's room. That has happened at least a half dozen times this week... Anyone else experiencing this as well?

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Created by: forgottenclone

3/16/13 @ 4:56am (EDT) | UTC - 4:00
Location: Cleverly disguised as a responsible adult
Posts: 799

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Yep that. Right there...All that. :mad

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Created by: Latin Maxi

3/16/13 @ 5:07am (EDT) | UTC - 4:00

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I recommend checking your speed and calibrate your camera on tools with a little less than the upload speed for the best quality is the same with the audio and put it in 25-bit for better definition so it
:thumbsup

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Created by: Chase Doogen

3/19/13 @ 12:56am (EDT) | UTC - 4:00

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I have experienced the same issues. More times than not, the members complain of the video feed freezing up. On my end, everything checks out but some customers have to leave and come back which seems to fix the issue somewhat. It is a real drag when a performer is in the middle of a show when this happens.

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