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Forums / Technical Support

Audio During Preview No Audio in Room
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Technical Support: Audio During Preview No Audio in Room
Asti
Created by: asti

2/16/23 @ 7:43am (EST) |UTC - 5:00
Posts: 3,985

Hello, today, I previewed a room and could hear the performer and music. I entered the room, there was no audio. What causes this? It happened before long ago. Someone said it had to do with the number of people in the room. Which seems wrong.
Yes, audio was enabled in lower left corner of the screen, and it occurred in only that one room.
Quote
Created by: sirlickslot69

2/17/23 @ 7:07pm (EST) |UTC - 5:00
Location: Southeastern USA
Posts: 646

Hello, today, I previewed a room and could hear the performer and music. I entered the room, there was no audio. What causes this? It happened before long ago. Someone said it had to do with the number of people in the room. Which seems wrong.
Yes, audio was enabled in lower left corner of the screen, and it occurred in only that one room.

It could be possible for whatever reason the performer had it muted. I have been in rooms and not heard audio, so I asked, and they told me was muted. even had one tell me once, if I wanted to hear her it'd be in pvt.. I said okay have a great life and went along my merry way.
Just my n-n-n-n-n 5 cents worth..


Quote
Created by: vscustomerservice

2/17/23 @ 7:14pm (EST) |UTC - 5:00
Posts: 853

Thank you for taking the time to contact us via the forums and provide this information. We have been unable to replicate this issue on our end, if you do experience this error again please feel free to contact our 24/7 Customer Service Department via Live Support, Email customerservice@vsmedia.com or by calling us at 1-800-685-9236. A representative will always be available to assist you. CC
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