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Forums / Technical Support

Text Not Appearing on Screen
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Technical Support: Text Not Appearing on Screen
SeaHorse
Created by: seahorse

9/19/23 @ 10:06am (EST) |UTC - 5:00
Posts: 4

The "Enable Chat Conversation" icon in each model's room does not work for me, and no text --either mine or the model's-- appears on my screen. ??
Quote
Created by: vscustomerservice

9/19/23 @ 10:12am (EST) |UTC - 5:00
Posts: 853

The "Enable Chat Conversation" icon in each model's room does not work for me, and no text --either mine or the model's-- appears on my screen. ??

Hello! We are very sorry you feel this way. Our decision to limit the whisper feature to VIP & Fan Club members only was primarily to make the chat rooms more fun, engaging, and welcoming to our new customers. It doesn’t feel very inviting when you enter a room for the first time and don’t have the performer’s attention. This change will make the chat more interactive, enticing, and overall, a better experience for everyone. If you do wish to use the whisper feature, then we highly recommend purchasing a VIP or a fan club membership for that model (if there is one available) we will contact you via email - GW

Quote
Created by: xavierda100

9/19/23 @ 10:13am (EST) |UTC - 5:00
Posts: 70

Yeah, see the previous thread - there's a site issue at the moment. I tried Chrome, Firefox, Edge - same result. LIve Support said they were aware of the issue and working on it. Was told about 30 minutes to recheck. That's been and gone, so assume it's taking a little longer to fix!

That said, the mobile interface works fine so far.
Xav.
Quote
SeaHorse
Created by: seahorse

9/19/23 @ 10:15am (EST) |UTC - 5:00
Posts: 4

Did not address my concern. I cannot see ANY TEXT, neither my own when I SEND to model, nor any text the model sends. I do not try to WHISPER.
Quote
SeaHorse
Created by: seahorse

9/19/23 @ 10:17am (EST) |UTC - 5:00
Posts: 4

XAVIER..... Just saw your post.. THANKS for that info
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