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Forums / Technical Support

Favorites NOT showing on sign on PAGE
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Technical Support: Favorites NOT showing on sign on PAGE
Tim@54
Created by: tim@54

6/29/20 @ 9:38pm (EST) |UTC - 5:00
Location: USA
Posts: 6

For some reason my favorites were showing on my main page when I signed on today however for the past 45 minutes none are showing however they are on. Anyone else having this problem?
Quote
Created by: vscustomerservice

6/29/20 @ 9:46pm (EST) |UTC - 5:00
Posts: 854

Thank you for bringing this to our attention via the forums. We have forwarded this to the appropriate department to be looked into. If you could also please email us a screenshot of what you are seeing while also advising which browsers and devices you have tried to customersupport@flirt4free.com this may help us in identifying and rectifying the issue as quickly as possible. Thank you CC
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Created by: arch313

6/29/20 @ 9:53pm (EST) |UTC - 5:00
Location: US Pacific
Posts: 340

I see the same thing I checked my account page and it still has my favorites section and appears intact, when I go into the room of a favorite the Heart shows they are not in my favorites when I click on add it just throws a try again error.
Quote
Created by: male4622

6/29/20 @ 10:06pm (EST) |UTC - 5:00
Location: United States
Posts: 571

Thank you for bringing this to our attention via the forums. We have forwarded this to the appropriate department to be looked into. If you could also please email us a screenshot of what you are seeing while also advising which browsers and devices you have tried to customersupport@flirt4free.com this may help us in identifying and rectifying the issue as quickly as possible. Thank you CC


Same issue. Google Chrome, Windows 10. No favorites at all showing up on screen.


Quote
Created by: vscustomerservice

6/29/20 @ 10:09pm (EST) |UTC - 5:00
Posts: 854

Thank you everyone for this information. We have issued an update. Could everyone affected please try logging out and then logging back in. If you continue to have this issue after trying these steps please let us know. CC

Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by LiveSupport, email customersupport@flirt4free.com, or by calling us at 1-800-685-9236. A representative will always be available to assist you
Quote
Tim@54
Created by: tim@54

6/29/20 @ 10:28pm (EST) |UTC - 5:00
Location: USA
Posts: 6

I did disconnect and reboot however still shows no favorites on main page however the heart at the top shows correct amount online and when I click on the heart takes me to the Favorite page with 3 showing online. I am using FireFox lastest update. The favorites were working earlier -- on main page. Thank you for your attention.
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folco
Created by: folco

6/29/20 @ 11:23pm (EST) |UTC - 5:00
Posts: 4

Same issue for me, I logged out, then logged back in with no result. Then I closed the browser and reboted the browser, still no result
Quote
Created by: vscustomerservice

6/29/20 @ 11:57pm (EST) |UTC - 5:00
Posts: 854

Thank you updating us. We are currently working on the issue and will update you here as soon as this has been rectified. :thumbsup CC
Quote
Created by: virgilcircle9

6/30/20 @ 3:43am (EST) |UTC - 5:00
Location: universities of the world
Posts: 342

having the same problem here... screen shots just sent
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jonnycuk
Created by: jonnycuk

6/30/20 @ 7:44am (EST) |UTC - 5:00
Posts: 36

HI still having same problems
says no favourites on line but obviously are as I see when search in heart of favourites
Quote
mfrazier57
Created by: mfrazier57

6/30/20 @ 8:44am (EST) |UTC - 5:00
Posts: 31

Same issue. The icon shows I have 7 favorites online but none are showing up on my page. I have logged out and back on 4 times, I even shut down my computer, not reboot and same thing.
Quote
Tim@54
Created by: tim@54

6/30/20 @ 10:13am (EST) |UTC - 5:00
Location: USA
Posts: 6

I am using my iPhone today and having same issue as last night on the computer. Favorites not showing on main Page although some are connected. Any update on the problem being corrected?! Thanks for the Help!
Quote
Created by: dan_in_florida

6/30/20 @ 10:19am (EST) |UTC - 5:00
Location: Sunny South Florida - with a REALLY cool car :-)
Posts: 1,501

For whatever it's worth, I'm having the same issue now, although I did NOT when it was first occurring last night. Firefox on a windows 8.1 laptop.
Quote
Chumley1
Created by: chumley1

6/30/20 @ 10:45am (EST) |UTC - 5:00
Posts: 10

Using the latest Firefox here and I am not seeing my favorites. I logged out and back in and it is still not working.
Quote
folco
Created by: folco

6/30/20 @ 11:00am (EST) |UTC - 5:00
Posts: 4

seems to be fixed, thx Support
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Tim@54
Created by: tim@54

6/30/20 @ 11:12am (EST) |UTC - 5:00
Location: USA
Posts: 6

Seems to be working now on my computer and IPhone. Thanks for the HELP!
Quote
Created by: male4622

6/30/20 @ 6:21pm (EST) |UTC - 5:00
Location: United States
Posts: 571

Thank you everyone for this information. We have issued an update. Could everyone affected please try logging out and then logging back in. If you continue to have this issue after trying these steps please let us know. CC

Should you still have any questions, please feel free to contact our 24/7 Customer Service Department by LiveSupport, email customersupport@flirt4free.com, or by calling us at 1-800-685-9236. A representative will always be available to assist you


I tried that. No effect. Today, all seems normal.
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