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Forums / Technical Support

C2C not working in normal room; I am VIP
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Technical Support: C2C not working in normal room; I am VIP
Constantine43802
Created by: constantine43802

3/15/21 @ 10:35pm (EST) |UTC - 5:00
Posts: 1

It may be that I'm misunderstanding the times when cam2cam should be available, but from what I can tell, as a VIP member I should be able to start cam2cam during any show save for voyeur. There are no issues on my end. The camera starts fine, and I can go live, but the model has told me that she can see the notification, but doesn't have the option to view my camera feed.

Is this just an error, or am I doing/understanding something wrong?

Thanks in advance for any answers
Quote
Created by: vscustomerservice

3/15/21 @ 10:52pm (EST) |UTC - 5:00
Posts: 856

Thank you for contacting us via the forums. Can you please email us at customerservice@flirt4free.com advising what model(s) this is happening with? If this is happening in open chat, show, or both? What browser/device you? Also, did you run the cam2cam test before going live? If so, what were the results. Thank you we look forward to hearing from you. CC
Quote
Created by: vsangelaa

3/17/21 @ 4:10am (EST) |UTC - 5:00
Posts: 81

For C2C issues in which the models are unable to view the customer stream, models should proceed with a software update for their performer application. If that doesn't resolve the issue then they should contact Broadcast Support for further guidance.

For C2C issues in which the customers receive an error message or issues with their own stream, they should proceed with the testing process and then contact Customer Support if that does not resolve the issue.
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